Genova Dumayago
Healthcare Operations VA
I don’t just complete healthcare tasks — I build the workflows, create the trackers, and document the processes that help teams work consistently and efficiently.
I don’t just complete healthcare tasks — I build the workflows, create the trackers, and document the processes that help teams work consistently and efficiently.
10+ years of hands-on healthcare operations experience
I’m a Healthcare Operations VA with 10+ years of experience across healthcare operations, customer service, quality assurance, and team leadership. I specialize in Prior Authorization for medication, Medical Records, healthcare administration, workflow management, and patient and provider communication.
Beyond completing day-to-day tasks, I create and maintain the systems that keep healthcare operations organized — including SOPs, workflows, trackers, and communication templates.
I bring a combination of hands-on healthcare experience, process improvement, quality management, and strong attention to detail. My goal is to help healthcare teams work more efficiently, maintain consistent processes, and keep their operations moving smoothly.
Practical support that builds lasting operational systems
Tracks PA requests, status, follow-ups, pending actions, and outcomes.
Organizes denied requests and monitors next steps and follow-up.
Tracks requests, pending items, follow-ups, and completion.
Monitors documentation-related requests and their current status.
Tracks referral-related notes, pending actions, and follow-ups.
PA Status Updates, Denial/Next Steps, and Provider Communication templates.
Leadership and quality-focused roles in healthcare operations
Looking for a Healthcare Operations VA who builds systems, not just completes tasks? I’d love to help your team run more smoothly.
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